FAQs
Do you have a store front?
No, we do not.
To keep the costs as low as we possible can, we have chosen the setup where you purchase the products online and we deliver them to you.
This way we don’t have to develop parking spots, public toilet facilities, multiple insurance policies and many many more expensive costs that will add to the end price of the feed products.
How do I get my products?
We deliver it to you!
OR
You can collect it at the front gate.
We charge a very small fee to cover the fuel costs.
We will always make arrangements with you in advance where we can leave your products if you are not home.
We will only leave it somewhere safe and undercover. We will take a photo and send it to you as proof of where and when we left your items.
When do you deliver?
We will have delivery runs on the Tasman Peninsula every Wednesday and Saturday, to make it as convenient as possible for you!
For this service we charge a very small delivery fee to cover a bit of the fuel costs.
If you have a specific day that suits you better, reach out to us and we will do our very best to accommodate it!
Opening Hours
Pick Up (we will always reach out to you once your order is ready for collection):
Monday: 10.00 - 17.00
Tuesday: 10.00 -17.00
Wednesday: Delivery Day
Thursday: 10.00 -17.00
Friday: 10.00 - 17.00
Saturday: Delivery Day
Sunday: 10.00 -17.00
We are VERY flexible if you have a specific time you are driving past us, then please just reach out and we will figure it out.
Can I Bank Transfer?
Yes, you can.
If you wish to pay via bank transfer, please let us know what items you wish to buy and we can send you an invoice with bank details.
Once the funds have been transferred, we will arrange either delivery or pick up with you.
Can I Pay with Cash?
Yes, absolutely!
We’re happy to accept cash payments. However, since we don’t keep much change on hand, we’d really appreciate it if you could bring the exact amount or as close to it as possible.
Thanks for your help!
How do I contact you?
The easiest way is by text, email or via our social media channels.
We are often busy out farming or looking after animals and do not always have the extra hand to answer phone calls, but we will get back to you very quickly :)
Ph. 04 90 951 692
Email: TasmanFeedAndForage@gmail.com
Out of stock?
As we are a very small and new business we can not guarantee we have every item in stock all the time, we have to order in as we can fill a pallet to keep the cost of transport reasonable for us and for you.
If the product is on this website, it will be in stock.
If you'd like to order a specific quantity of bags or request a product we don't currently have in stock, please get in touch. We'll place the order for you and notify you as soon as it arrives so we can arrange delivery or pick up time.
Returns and Refunds Policy
At Tasman Feed & Forage, we aim to ensure customer satisfaction while maintaining fairness in our operations.
1. Faulty or Suspect Products
If you believe the feed you purchased is faulty or something seems off, please let us know. We will investigate the issue and provide a refund if necessary.
2. Change of Mind
If you’ve changed your mind about your purchase, contact us to discuss your situation. We’ll consider each case individually and work with you to find a solution.
3. Hay and Lucerne Purchases
To ensure you are happy with your purchase, we strongly encourage you to inspect hay or lucerne products before buying. Unfortunately, we cannot accept returns on these items, as they are sold at near-cost prices to support our community.
Thank you for understanding! If you have any concerns or questions, don’t hesitate to get in touch.
Zip or After Pay
Due to our small setup and tight finances, we currently can't offer these payment options.